Black or Green Video in Connection

When video is failing to transfer from the remote PC to the local one, it can come through as a black screen or a green screen. While it's difficult to know a general cause some tips for making this work:

• Update your graphics drivers. Your PC likely uses an Nvidia, Intel, or AMD graphics card. Older drivers can cause issues with remote streaming connections. Try updating drivers.

• Disconnect and change your connection settings by turning off h265 and 4:4:4. A recent disagreement between hardware vendors and MPEG LA (the company that owns the patents on h265) forced most manufacturers to disable h265 decoding on their devices. Phaze should automatically detect that h265 does not work, but if it doesn't, this can be a quick solution to the issue.

  • Phaze may enable software decoding in the future to circumvent this issue. That will introduce higher latency and increase CPU usage, but a connection would then succeed.